Managing & coordinating internally/externally regarding their orders.
Stock Audits, credit notes
Goods Receiving Notes and invoices.
Analysis sales & consumption trends to ensure good stock replenishment plan. Supervise procurement records including order processing sheet (OPS)
Generate reports on procurement and contract activity to meet organizational compliance requirements of Millat Tractors & Al Ghazi Tractors Company.

Establish complete Customer Services management regulations, monitoring and evaluate the after sales performance regularly.
Maintains quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Quarterly on-site inspection and assessment of Nationwide 17 service centers for maintenance of above 100 Personnel’s professional skills, and organize trainings regularly.
Service KPI’s management [Monitoring, Performance Evaluation] for all SVC providers.
Audit spare parts store of customer service centers on site every month, and make reports.
Liaison with Principal/Vendor Companies i.e., Samsung, Motorola, MEIZU, Agility Logistics Pvt Ltd. handling all type of matters & credit management.
Looking after service budget and revenue goals & Manage service cost to be within yearly Target.
Responsible to incorporate the “Best Practices” theory with Current process.
Can be able to handle multiple tasks for multiple individuals, excels under.
Professionally answers to online service portals official website, Facebook page, emails, etc.Advanced computer skills and IT literacy, to include: Word; PowerPoint; Excel; Outlook, ERP and CRM experience.

Work with team members to reach program objectives. This includes mutual problem solving, providing corrective and positive feedback and arranging organizational support to overcome barriers.
Key Accomplishments:
• Researched numerous verticals to conduct surveys at the sites and formulated survey analysis for senior management.

Optimized team performance and recorded all annual appraisals. Facilitated technical teams in their design and development tasks, rendered keen insight to carrying out team meetings weekly / monthly. Handled customer complaints and queries.
Key Accomplishments:
• Achieved and surpassed business objectives within the time-frames by extensively coordinating with cross-functional team.
• Executed policies & procedures within team and decreased churn by identifying and retaining customer in portfolio.
• Structured processes and procedures for improving revenue against accounts assigned to the team portfolio.
• Conducted trainings for Portfolio Relationship Management team to enhance job & career related skills.